Warranty

Guarantee – Your peace of mind is important to us!

Thank you for choosing BAGSOTALIA! Our mission is to provide you with products of uncompromising quality, which is why we offer our customers a full 2-year warranty !

To keep you informed and at peace, we have prepared a clear and transparent warranty policy.

What does the warranty cover?

The warranty covers manufacturing defects that may arise during normal use of your product, including:

• Problems with seams, zippers or other fasteners due to a manufacturing defect.
• Disturbances in the structure or strength of the material caused by defects in workmanship.

Example: If the zipper breaks without any force being applied, the warranty covers it.

What is not covered by the warranty?

The warranty does NOT cover:

1. Normal wear and tear from use:
   • Rubbing the edges of the bag or straps.
   • Loss of shine or darkening of metal elements.
   • Stretching of leather or fabric from daily use.
2. Damage caused by external factors:
   • Mechanical injuries – such as punctures, cuts, lacerations or scratches.
   • Exposure to extreme conditions – such as excessive moisture, rain, strong sun, or chemicals that damage the material.
3. Improper product care:
   • Bags stored in inappropriate conditions that lead to deformation, stains or mold.
   • Washing or cleaning with unsuitable detergents.
4. Intentional or accidental damage:
   • Deliberate actions such as attempts to tear or replace parts.
   • Loss of individual items (e.g. decorative items or accessories).
5. Natural characteristics of materials:
   • Changes in the color or texture of genuine leather due to its natural aging.
   • Stretching of shoulder straps or handles from carrying excessive weight.

How to file a complaint?

Filing a claim with us is easy and convenient. Follow these steps:

1. Contact us: Send photos of the product and a description of the problem to info@bagsotalia.bg . We will review your inquiry within 1-3 business days.
2. Send the product: If necessary, we will inform you how to send the product to us by courier. Do not forget to attach the purchase document (receipt or invoice).
3. Expect an opinion: After examining the bag, we will inform you whether the defect is a manufacturing defect. If so, we will offer:
   • Repair.
   • Product replacement.
   • Refund of the amount paid (if repair or replacement is not possible).

Care tips:

• Use the bags according to their intended purpose.
• Clean your products regularly with appropriate detergents.
• Store accessories properly – in a dry place protected from the sun.

You can read the full instructions for use and care HERE.

Your satisfaction is our priority! Contact us for any questions or assistance.